New accessibility policy to come into effect on 8 July

28 Jun, 2024


The Decision Support Service (DSS) will commence a new accessibility policy on 8 July that has been designed to support current or potential future service users who may have challenges accessing the DSS online system.

Since the DSS launched in April 2023 under the Assisted Decision-Making (Capacity) Act 2015, people across the country have been engaging with the service in large numbers.

“Although we are still a relatively new service, and much work has to be done to ensure everyone is aware of the benefits that the new Act offers - particularly in the area of advance planning - we are really encouraged by the high numbers of people who are accessing our services,” said the Director of the Decision Support Service, Áine Flynn.

“To manage our processes in a secure, efficient and sustainable way, the DSS has adopted a ‘digital first but not digital only’ approach in line with government policy and based on expert advice, in consultation with service users, and with consideration of the experience of other jurisdictions.

“Manual processes have been shown to be inaccessible, resource-intensive and prone to delay, significant levels of error, and risks in relation to data privacy. It is important to promote the digital path to avoid a significant additional burden on our resources, which can - as a consequence - cause delays in the registration of all support arrangements and importantly impact on our ability to provide individual and tailored supports to persons where needed.

“In order to ensure that we can process all applications in a timely manner - and to meet the accessibility requirements of all service users - we have taken the decision to only accept manual applications directly from persons who are unable to use the online portal for reasons linked to disability, lack of digital ability or connectivity, or in other exceptional circumstances that prevent digital access.

“This is to help ensure that resources are targeted to provide the right level of individual support where it is required and the efficient operation of the service generally. The focus of the new accessibility policy is to support persons who have specific accessibility requirements and to ensure we work with them to find the best option to meet their needs. From 8 July, all manual applications will be subject to this new policy.”

Requests for a manual application received by the DSS on dates up to and including the 7 July will be processed as at present. Any manual application that is already in progress will continue to be processed manually.

General information for those requiring special assistance to access our services is available by clicking on Additional information in relation to accessibility.

The accessibility policy is available for download at the link Decision Support Service Accessibility Policy. 

To view a video on the accessibility policy, please click this link Decision Support Service Accessibility Policy. 

To view a video on the creating and accessing the MyDSS portal, please click this link Creating and Accessing the MyDSS portal. 

Please contact our information team between 9-4pm, Monday to Friday for assistance. Phone: (01) 2119750. Email:


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