Website Accessibility Statement

The Decision Support Service is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020. 

This accessibility statement applies to www.decisionsupportservice.ie

Compliance Status

This website is partially compliant with Web Content Accessibility Guidelines 2.1 level AA. 

The Decision Support Service is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are currently working with Vially and Vision Ireland to ensure we meet accessibility standards. We are continually improving the user experience for everyone and adhering to the required accessibility standards. 

The Web Content Accessibility Guidelines (WCAG 2.1) defines requirements for designers and developers to improve accessibility for people with disabilities. 

Accessibility Features of this Website

Keyboard/Screen reader navigation has been implemented across the website to assist users who navigate using assistive technologies or who do not use a mouse.

Skip to content link – is functional on all webpages to allow keyboard users to bypass repeated sections like navigation panes.

Accessible images – to inform users using assistive technologies about an image’s contents.

Accessible forms – have correct focus order and validation.

Accessible tables – have correct labels.

Accessible videos – have captions and text transcripts.

Useful, descriptive link text – to inform users where links will bring them.

Correctly structured content with good heading usage – to increase readability and assist users using screen readers or other assistive technologies.

Cross operating system compatibility and mobile navigation – to ensure consistency in layout and navigation across all devices and operating systems.

Non-accessible Content

Document accessibility has not yet been implemented.

How we resolve issues 

We monitor our website by scanning a random selection of pages on decisionsupportservice.ie and seek to understand and resolve issues raised internally or with our third-party web development partner.

We welcome feedback from our users to help us better understand how users with a range of needs and access requirements experience our site and how we can improve.

Preparation of this Accessibility Statement

The Statement was prepared by Vially where Vially performed a blend of manual and automated accessibility tests using multiple platforms such as Windows (JAWS, NVDA), Mac (VoiceOver), iOS (VoiceOver) and Android (TalkBack) and their native accessibility tools. A detailed issue log was created to measure against WCAG 2.1 standards. These issues were presented to the development team who are amending these issues and bringing the website in to WCAG 2.1 AA compliance. 

This statement was created by Vially in June 2024. 

The statement was last reviewed in June 2024. 

Feedback and Contact Information 

We welcome feedback on the accessibility of this website. If you have any comments or find any problems not listed on this page, please contact accessofficer@mhcirl.ie

You can write to MHC, Waterloo Exchange, Waterloo Road, Dublin 4, D04 E5W7

Enforcement Procedure

If you are not happy with our response, or if you want to raise an accessibility issue that is not related to this website, you can ask the Ombudsman to look into it. Contact the office of the Ombudsman or read guidance on how to make a complaint.

• Email complaints@ombudsman.ie
• Write to the Office of the Ombudsman, 6 Earlsfort Terrace, Dublin D02 W773
• Phone 01 639 5600