A person who considers that they cannot use MyDSS for one of reasons set out in the section What if a person is unable to use MyDSS? | Decision Support Service, or another person on their behalf, may apply in writing, setting out in detail the reason(s) why they cannot use MyDSS and where applicable provide supporting evidence.
Applications may be made:
- By email: queries@decisionsupportservice.ie
- By post: Decision Support Service, Waterloo Exchange, Waterloo Road, Dublin 4, D04 E5W7
A person who needs further information, or assistance making an application, can contact the dedicated DSS Information and Support Service team at (01) 211 9750.
Upon receipt of an application to use the manual alternative to MyDSS, the DSS, in conjunction with the MHC Access Officer as appropriate, will consider the application and any supporting evidence provided. The DSS will consider whether the person has shown that they cannot use the digital system MyDSS due to one of reasons set out in the section What if a person is unable to use MyDSS? | Decision Support Service.
The DSS will also consider whether the person cannot otherwise be reasonably supported to use MyDSS by:
- An appropriate support person, decision supporter, proposed decision supporter, professional; or
- The DSS. The DSS will inform the applicant of its decision and the reason(s) for making the decision in writing as soon as possible but in any event within 20 working days.
If the application to use the manual alternative is approved, we will provide the person with a paper form and instructions for how to complete the relevant process manually.
Resources
You can download the full document at the link Accessibility Policy.
You can download the easy-read document at the link Accessibility Policy easy read
You can download the procedure for emergency EPAs at the link Procedure for processing expedited enduring power of attorney applications or applications that are not on a specified form