A person may be considered unable to use MyDSS for one of the following reasons:
- Inability to access the internet or MyDSS; or
- Inability to use the internet or MyDSS, for example, due to a disability, another condition, or additional needs; or
- Exceptional circumstances which prevent access or use of MyDSS
A person who is unable to use MyDSS for one of the reasons listed above may apply to the DSS to use the manual alternative to MyDSS. The DSS, in conjunction with the MHC Access Officer as appropriate, will insofar as is practicable accommodate any accessible format requests.
We may request further information and supporting documentation relating to the reasons of inaccessibility.
Person who is supported to use MyDSS by the DSS or another person
A person may want or need the support of another person to access, use, understand or navigate MyDSS and information in it. Nothing in the Accessibility Policy should be read as preventing any person from accessing such supports.
Insofar as is practicable, the DSS will support a person who is able to use MyDSS but needs additional support to access, use, understand or navigate the digital system or information in it.
A person who is supported to use MyDSS by the DSS, an appropriate support person, decision supporter, proposed decision supporter or professional will not be considered unable to use MyDSS, unless evidence can be shown to the contrary.
The DSS is committed to making the digital system and processes as inclusive and accessible as possible. In doing so, the DSS is committed to identifying and responding to barriers to access. A person who is able to use MyDSS but does not want to or would prefer not to, will not be considered unable to use MyDSS for this reason alone and may not apply to use the manual alternative to MyDSS.
You can download the full document at the link Accessibility Policy.
You can download the procedure for emergency EPAs at the link Procedure for processing expedited enduring power of attorney applications or applications that are not on a specified form