Complaints

The Decision Support Service investigates complaints about appointed decision supporters and active decision support arrangements. This may include, for example, where the decision supporter is making decisions that are not part of their role or that are not included in the decision support arrangement. We can also investigate complaints about how a decision support arrangement was made, changed, or cancelled.

The Decision Support Service investigates complaints about appointed decision supporters and active decision support arrangements. This may include, for example, where the decision supporter is making decisions that are not part of their role or that are not included in the decision support arrangement. We can also investigate complaints about how a decision support arrangement was made, changed, or cancelled.

What you can make a complaint about

You can make a complaint about:

  • A Decision-Making Assistant
  • A Co-Decision-Maker
  • A Decision-Making Representative
  • An Attorney
  • A Designated Healthcare Representative
  • A decision support arrangement
Read more about What you can make a complaint about

Our complaints procedures

We have published a document which contains more information about all our complaints procedures.

Read more about Our complaints procedures

How to make a complaint

Any person can make a complaint to us about an appointed decision supporter or a decision support arrangement.

If you have any safeguarding concerns, please visit our useful links page.

Read more about How to make a complaint

What happens after you make a complaint

When we receive a complaint, we check it to see whether the issue being complained about is within our area of responsibility under the law.

Read more about What happens after you make a complaint

What happens if you disagree with our preliminary view about a complaint

We have published a document which contains more information about our complaints procedures.

Read more about What happens if you disagree with our preliminary view about a complaint