The Decision Support Service investigates complaints about appointed decision supporters and active decision support arrangements. This may include, for example, where the decision supporter is making decisions that are not part of their role or that are not included in the decision support arrangement. We can also investigate complaints about how a decision support arrangement was made, changed, or cancelled.
What you can make a complaint about
You can make a complaint about:
- A Decision-Making Assistant
- A Co-Decision-Maker
- A Decision-Making Representative
- An Attorney
- A Designated Healthcare Representative
- A decision support arrangement
Our complaints procedures
We have published a document which contains more information about all our complaints procedures.
How to make a complaint
Any person can make a complaint to us about an appointed decision supporter or a decision support arrangement.
If you have any safeguarding concerns, please visit our useful links page.
What happens after you make a complaint
When we receive a complaint, we check it to see whether the issue being complained about is within our area of responsibility under the law.
What happens if you disagree with our preliminary view about a complaint
We have published a document which contains more information about our complaints procedures.